How to Claim

We’ll direct you through the claim procedure.

This guide will ask you a question and based on your response reveal you another question or outcome.

Before you start, check if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You might require to supply supporting documents to progress your claim.

We’ll let you understand the outcome of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you think we have actually made an error you can ask us to evaluate our decision.

We can help if you’re in monetary hardship or need unique support while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: Do you have a Nominee arrangement in place?

To claim on someone else’s behalf you must be authorised.

The individual you’re claiming for should nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You require to have a plan in location to declare on someone .

The person you’re declaring for will require to start the process. Check out how to include a Nominee plan using your online account.

7: Do you wish to declare online?

The most convenient method is to declare online.

8: You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you’re feeling unwell, or job require to separate yourself in your home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you require a myGov account connected to Centrelink. If you do not have a myGov account, it’s easy to produce one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Get JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and show who you are to link to Centrelink

To declare a payment you need a Centrelink online account linked to myGov. If you do not have a myGov account, it’s simple to create one.

Follow these actions.

1. Go to myGov and select Create an account.
2. Read the Terms of usage. If you concur to the terms, select I concur.
3. Enter your email address, job then validate this address utilizing a code we email to you. Your myGov account must utilize a distinct e-mail address. You can’t utilize the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and enter answers.
6. You’ve created your myGov account, select Continue to myGov.

After you show who you are through myGov by entering some information about you, you’ll get a CRN. We’ll inspect if you currently have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some personal information and we’ll check them versus our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity information from one of these documents: – present Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also require identity details from one of these files:

– Australian motorist licence
– ImmiCard issued by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you’ll need to go to a service centre to finish our identity requirements. You’ll need to offer us an acceptable picture identity file along with any other files we may request for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you create your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Sign in to myGov and prove who you are to link Centrelink

To declare a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity company that provides the strong level Digital Identity required for Centrelink.

Download and job utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal information, details from your identity documents and validate your picture.

Discover how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these actions to link Centrelink and show your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your grant share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to claim after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Make An Application For JobSeeker Payment then follow the prompts to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Get JobSeeker Payment and follow the prompts to finish your claim.

We’ll tell you if you need to do anything else to finish your claim. We might ask you send supporting files to send your claim.

You can complete these steps up to 13 weeks before your situations alter. You can then submit your claim 2 week before your scenarios change. We’ll contact you to remind you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can produce a Centrelink online represent you and link it to your myGov.

Follow these steps:

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Obtain JobSeeker Payment and follow the triggers to finish your claim.

We’ll tell you if you need to do anything else to finish your claim. We might ask you for supporting files to submit your claim.

22: After you declare by phone

We’ll contact you if we require more information.

We’ll send you a letter to let you understand your claim outcome. If your claim achieves success, we’ll let you understand:

– when you’ll get your first payment
– how much you’ll get.

23: After you declare online

After you send your claim online, you’ll get an invoice informing you:

– the ID variety of your claim
– the date we approximate your claim will be total.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Sign in to myGov

You can likewise use the Express Plus Centrelink mobile app.

If you don’t concur with our choice call us on the Centrelink Employment Services line. If you still don’t concur, you can ask us to review our decision.

To do your organization with us, create a myGov account and link it to Centrelink.

You need to show your identity before you claim a payment or job service.

When you claim a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner stop work, or change from full-time to casual work we’ll require a Work Separation Certificate from you in some scenarios.

You can ask someone to act for job you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your information and get payments for you.